Moscow and Paris, September two 2020
Atos, a international leader in electronic transformation, has correctly released a international support task for its new client PERI, just one of the world’s biggest producers and suppliers of formwork and scaffolding units, to supply support for far more than 7,000 PERI staff across 56 nations around the world.
Since the start of this agreement, which started in November 2019, the company has correctly executed 3 introductory phases, which now supply a centralized client support desk to support far more than 7,000 PERI staff globally. Atos not only improved the high quality of provider and amplified person satisfaction, but also reduced provider charges.
“In diverse areas of PERI’s presence, the IT support provider was fragmented – somewhere the get the job done was carried out with regional contractors, somewhere the difficulties were solved by the company’s have methods. Synergy with Atos authorized us to unify the provider delivery technique, build a prevalent notion for monitoring success and identify essential general performance indicators, which simplified the two the system of making contact with support and its regulate by the management,” reported Pavel Puzanov, IT Supervisor of Eastern and Northern Europe, PERI GmbH.
In the existing phase, Atos fully supplies initial line support, which incorporates every day support concerns these types of as incident management, information and facts requests, obtain management in addition to support of company programs. Atos is now beginning the upcoming period which will supply next line support for PERI customers. New directions of electronic transformation of the client are currently being developed and talked over.
“Having entered the operational period of the task at the time of the international pandemic disaster, when staff are switching to a remote manner of get the job done, and person requests are attaining a diverse character due to modifications in the company, we however managed to well timed reply to the prevailing situations and be adaptable in providing providers throughout the COVID-19 period, even though observing all the conditions of the SLA,” reported Sergey Klyuev, Head of Infrastructure and IT Providers of Atos in Russia.
The PERI global customers support task has turn out to be just one of the biggest Atos projects in Russia in conditions of its geography. Delivering provider in Russian, English and German, Atos managed to meet the large calls for of the client for the degree of language expertise of the workforce.
“Thanks to cooperation with PERI, our experts were equipped to after once more display the know-how of Atos in Russia on the global industry, providing high quality provider to far more than 7,000 customers around the earth. We are open to even more projects with PERI and are all set to supply adaptable support to the client in the changing industry situations,” reported Edgars Puzo, CEO of Atos in Russia and CIS.
Atos is a international leader in electronic transformation with a hundred and ten,000 staff in seventy three nations around the world and annual revenue of € 12 billion. European amount just one in Cloud, Cybersecurity and Higher-Efficiency Computing, the Team supplies conclude-to-conclude Orchestrated Hybrid Cloud, Significant Facts, Company Apps and Digital Workplace methods. In the British isles & Ireland Atos provides company technologies methods for some of the country’s biggest community and personal sector organisations The Team is the Throughout the world Details Technological know-how Companion for the Olympic & Paralympic Video games and operates beneath the models Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), outlined on the CAC40 Paris stock index.
The intent of Atos is to assistance style the long run of the information and facts space. Its know-how and providers support the improvement of awareness, schooling and study in a multicultural strategy and contribute to the improvement of scientific and technological excellence. Across the earth, the Team allows its consumers and staff, and associates of societies at huge to stay, get the job done and build sustainably, in a secure and secure information and facts space.
International: Laura Fau | [email protected] | +33 six seventy three sixty four 04 eighteen | @laurajanefau
Russia: Ann Terentyeva | [email protected] |+7 930 416-43-93