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Atos delivers Next-Generation Employee Experience for EY

4 min read

Paris (France) July 22, 2021

Atos now announces that it will provide a Subsequent-Era Global Employee Encounter to EY, just one of the major global skilled companies organizations. The 7+ calendar year contract will see Atos personalize and boost the IT working experience for much more than 300,000 EY individuals by way of its Proactive Encounter Centre, a crew of focused authorities, supported by advanced tooling and processes, driving toward the optimum concentrations of proactive, pre-emptive and automatic staff working experience observed in the sector to date. This new contract reinforces Atos’ situation as a foremost enabler in the new frontier of function and staff working experience.

The evolution to a ‘Next-Generation’ staff working experience is a advancement spot in the marketplace, pushed by new frictionless function variations and the new generation of digitally-savvy staff that assume the identical level of digital flexibility at function where ever they are.

Proactive Encounter Centre

Atos’ Proactive Encounter Centre is developed to intelligently aid all staff demands by featuring an integrated omni-channel working experience with personalised and contextualised aid. Staff members will be ready to quickly entry self-assist and digital help by way of automatic and self-discovering AI chatbots. Critically, aid will be personalized to employees’ personal demands and preferences, applying sentiment analysis to assure the ideal achievable working experience is received. As a result of this staff will working experience a lot less disruption to their Electronic companies, with most of the requests staying fulfilled mechanically and immediately.

A focused crew of information researchers, sentiment and journey analysts, as nicely as authorities in a number of regions this sort of as AI, information, organizational adjust administration, digital adoption, and staff engagement, will function collectively in serious-time to respond to sentiment feedback and enrich the staff working experience. Atos’ information analysts will keep track of and fully grasp traits over time to continually boost the total assistance working experience, and to establish, deal with and in the long run cut down simply call volume.

“Each day, 300,000 EY individuals are supporting businesses and governments to assist solve their toughest troubles as component of the EY function to construct a greater operating globe. We are centered on furnishing EY individuals with innovative instruments, like these from Atos to assist them in furnishing excellent companies to shoppers,” explained Steve Krouskos, EY Global Managing Companion – Organization Enablement. “We are searching ahead to deploying this agile and responsive alternative, applying transformational initiatives and new-generation technologies, so we can travel improved shopper and individuals activities.”

We are fired up about supporting EY to make the adjust to a really personalised, proactive and automatic ‘care’ design, which puts EY individuals at the middle, demonstrating as soon as again our management situation in the new frontier of function and engaged staff working experience.” explained Elie Girard, CEO at Atos.

Leveraging its identified expertise in Electronic Place of work Expert services[one], and as component of its Engaged Employee Encounter[2] initiative, Atos will provide a Subsequent-Era global Provider for EY individuals across much more than one hundred fifty nations. This will offer an anywhere, whenever care working experience from any machine, to provide a much more effective assistance to staff when enabling improved productiveness.


Down load the press release in PDF


Further more information and facts about Engaged Employee Encounter:

To obtain out much more about Engaged Employee Encounter, listen to Elie Girard in Atos’ Engaged Employee Encounter event right here.

To obtain out much more about Atos’ eyesight for the foreseeable future of function, browse the ‘Electronic Vision for Engaged Employee Encounter (EX)’


About Atos

Atos is a global leader in digital transformation with a hundred and five,000 staff and yearly profits of over € 11 billion. European range just one in cybersecurity, cloud and high-overall performance computing, the Team provides personalized end-to-end solutions for all industries in seventy one nations. A pioneer in decarbonization companies and products, Atos is fully commited to a protected and decarbonized digital for its shoppers. Atos operates beneath the brands Atos and Atos|Syntel. Atos is a SE (Societas Europaea), stated on the CAC40 Paris inventory index.

The function of Atos is to assist layout the foreseeable future of the information and facts house. Its expertise and companies aid the progress of information, schooling and investigation in a multicultural approach and lead to the progress of scientific and technological excellence. Throughout the globe, the Team enables its buyers and staff, and customers of societies at large to dwell, function and produce sustainably, in a risk-free and protected information and facts house. www.atos.internet

Press contact:

Laura Fau | [email protected] | +33 6 seventy three sixty four 04 18 | @laurajanefau


[one] Atos is identified as a leader in Electronic Place of work Expert services by foremost analysts : Everest Team, Gartner, IDC, ISG and NelsonHall.

[2] Engaged Employee Encounter encompasses the hottest instruments and technologies, consulting capabilities, and new and present partnerships with foremost authorities in the subject, all underpinned by clear decarbonization aims. It is the most in depth intersectional established of companies on the sector now and the only just one which brings together both conventional Electronic Place of work solutions with Employee Encounter companies.